Frequently Asked Questions

Wildcat WellCheck Use Requirements 

Yes. All students, employees, and DCCs are required to enroll in and complete the Wildcat WellCheck every day they plan to be on-site at any UArizona location.

Even students and employees who are learning/working from home should enroll in Wildcat WellCheck. They can indicate they are working remotely in the enrollment preferences. Remote users needing to come to campus MUST still submit a daily WellCheck. This can be done using the, “Submit My WellCheck” links on our website.

View the Administrative Directive on Wildcat WellCheck Usage

Yes. You need to enroll in Wildcat WellCheck and complete your daily WellCheck prior to COVID testing on campus. Simply text JOIN to 35106 and follow the prompts to register.

Wildcat WellCheck is now included in Wildcat OneStop. Access Wildcat OneStop, the mobile site to complete your WellCheck, schedule appointments, and get your QR code for COVID-19 testing.

If you don’t have a smartphone or your cell phone provider does not support short code (e.g., pay-as-you-go plans), you can register at wellcheck.arizona.edu using your UArizona email and complete your WellCheck online. 

Wildcat OneStop integrates WellCheck with COVID testing registration and on-campus testing check in. All students, employees, and DCCs are required to complete their daily WellCheck before checking in to a testing site on campus. When you log into Wildcat OneStop, you can complete your WellCheck, register for a test, schedule a testing appointment, view testing hours and locations, and check in for your test--all from the Wildcat OneStop screen. 

If you have not already enrolled in Wildcat WellCheck, Wildcat OneStop will prompt you to text JOIN to 35106.

Yes. All students and employees who enrolled in 2020 need to re-enroll in Wildcat WellCheck, if they have not already. You will NOT receive reminder texts and will be unable to utilize the program going forward if you do not re-enroll. 

Re-enrolling is easy: on your phone, simply text JOIN to 35106 and follow the prompts to register. If you are unable to participate by text, you can also sign up via email online.

One new feature of the program is that it allows staff and students to select the specific days of the week they will be on campus for their reminder texts. For example, if you are only on campus Mondays and Wednesdays, you can set your preferences to only receive reminders on those days. Make sure to update your preferences

Users without a smartphone have several options for participating:

During enrollment, individuals can indicate that they are doing ALL work remotely and are not coming to any UArizona campus or facility. People with this status will not receive a daily reminder for a wellness screening.  

However, when you need to come to campus or a UArizona facility (e.g., pick up something at work, visit Campus Health), enrolled users can use the “Submit My WellCheck” link on the upper right corner of the Wildcat WellCheck homepage to submit a screening prior to your arrival.  Users enrolled with a phone number can also text WELLCHECK to 35106 for a link to complete your WellCheck.

Yes. You need to enroll and submit a WellCheck before you come to campus or a UA facility. You can enroll as a “remote worker” and submit a WellCheck only on the days you come to campus or a UA facility.  Enrolled users can use the “Submit My WellCheck” link on the upper right corner of the Wildcat WellCheck homepage to submit a screening prior to your arrival.  Users enrolled with a phone number can also text WELLCHECK to 35106 for a link to complete your WellCheck.

DCCs need to use their NetID to enroll in Wildcat WellCheck. Your UA NetID is your personal identifier for a number of online services at UArizona. If you have forgotten your NetID or need to reset your password, visit NetID Accounts for assistance. 

Yes. Those visiting the university (e.g., contractors, vendors, community members) who are not employees or students should complete a Visitor's WellCheck before coming to campus.

Soon supervisors will have the ability to see if their direct report team members are enrolled and whether an employee has completed the daily WellCheck. The supervisor will not see responses to questions, only whether the direct-report employee is enrolled and if their WellCheck has been completed for the day.  

Users registered to receive SMS/Text reminders can text PAUSE to 35106 to temporarily stop daily reminders. Text RESUME to 35106 to restart reminder messages. This feature is not available for users opting to use their university email for daily reminders.

Users who have been directed to self-quarantine (self-isolate) or who are actively recovering from COVID-19 should follow the advice of their healthcare provider. 

Enrollment

If you text 35106 and do not receive a response, it is possible that your phone carrier either, 1) does not allow use of shortcodes for text messaging or 2) you have administrative settings on your account that are blocking you from using shortcodes. You can contact your carrier for more details about your service.

Please enroll with your university email if you are unable to resolve issues with SMS/Text enrollment. 

Please request help using the Contact Us form and provide as much detail as possible about the issue.

Please request help using the Contact Us form and provide as much detail as possible about the issue.

If you are a new UArizona faculty, staff, or student and do not yet have a NetID, you can always participate in Wildcat Wellcheck via the non-electronic version until you receive your NetID. Your UA NetID is your personal identifier for a number of online services at UArizona. If you have forgotten your NetID or need to reset your password, visit NetID Accounts for assistance.

If you are a UArizona guest (e.g., contractor, visitor, vendor), please complete a Visitor’s WellCheck before coming on campus. 

During enrollment you must make sure to select an answer for each question. (You can choose to select “I’d prefer not to answer,” as appropriate.) Once all questions have a response the Submit button will turn red, allowing you to press Submit to record your responses.

Updating Preferences

You can select the days and preferred time to receive your WellCheck reminder by updating your enrollment preferences.

You can perform a WellCheck as many times as you need. If your schedule has changed and you have an unanticipated trip to campus, you can use one of the following options to perform a NEW WellCheck:

Users registered to receive the SMS/Text reminders can text PAUSE to 35106 to temporarily stop the daily reminders. Text RESUME to 35106 restart the messages. 

This feature is not available for users opting to use email for reminders.

For users currently enrolled in SMS/Text who want to switch to email: 

For users currently enrolled in email who want to switch to SMS/Text:

  • Text JOIN to 35106 and follow the steps to enroll. The system will confirm you want to switch to SMS/Text.

If you have problems switching modalities, please request help using the Contact Us form and provide as much detail as possible about the issue.

Wildcat WellCheck & Vaccination 

No. If you have symptoms, even if you think it’s from being vaccinated, please stay home. If your symptoms persist or you believe you were exposed to the coronavirus, we encourage you to contact your healthcare provider or Campus Health at (520) 621-9202, as your symptoms may be from a COVID infection.

In clinical studies, vaccines have been shown to reduce the risk of symptomatic COVID-19 infections by 90-98%, compared with those who received a placebo injection. Based on these efficacy numbers, it should be noted that your remaining risk is not zero. There may be a 1 in 10 chance that you are not protected. Voluntary antibody testing through an IRB-approved research study is currently available for all students  (over age 18), employees and Designated Campus Colleagues (DCCs).  Please see https://covid19.arizona.edu/covid19-testing for more information and to register. Antibody tests should not be scheduled until 14 days after your second dose of vaccine.

Please continue to wear a mask, physically distance, and wash your hands after you are vaccinated. 

Yes. You will need to continue to use Wildcat WellCheck every day you plan to be on-site at any UArizona location after completing your second/final dose of vaccine.  

Protection against COVID-19 is very good, but not perfect, after receiving both doses of vaccine. In clinical studies, the COVID-19 vaccines have been shown to reduce the risk of symptomatic infections by 90-98% in vaccinated individuals, compared with unvaccinated individuals. Based on these numbers, some risk for infection does remain. 

It is important that you continue to monitor for symptoms that may indicate a COVID-19 infection even after completing your vaccination.

Given the very high community transmission rates in Pima County and Arizona and the possibility of encountering coronavirus variants, you should remain cautious and continue to practice additional mitigation strategies such as mask wearing, physical distancing, and good hand hygiene.